SHIPPING TO GERMANY USUALLY TAKES 2-4 WORKING DAYS. DELIVERY TIMES CAN VARY SLIGHTLY DEPENDING ON THE COURIER SERVICE.
HOW LONG DOES SHIPPING TO EU COUNTRIES TAKE?
SHIPPING TO EU COUNTRIES TAKES APPROXIMATELY2-8 WORKING DAYS. DELIVERY TIMES MAY VARY DEPENDING ON THE DESTINATION COUNTRY AND CUSTOMS PROCESSING.
HOW MUCH DOES SHIPPING COST?
SHIPPING IS COMPLETELY FREE FOR ALL ORDERS, BOTH WITHIN GERMANY AND THE EU. THERE ARE NO ADDITIONAL CHARGES AT CHECKOUT.
CAN I TRACK MY ORDER?
YES, ALL SHIPMENTS COME WITH A TRACKING NUMBER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING DETAILS ONCE YOUR ORDER IS DISPATCHED.
WHAT IF MY PACKAGE IS DELAYED?
IF YOUR PACKAGE IS DELAYED, DON’T WORRY. WHILE WE STRIVE TO DELIVER WITHIN THE ESTIMATED TIME, DELAYS CAN OCCUR. PLEASE CONTACT US IF YOUR PACKAGE IS LATE, AND WE'LL HELP YOU TRACK IT.
DO YOU SHIP TO P.O. BOXES?
NO, WE CANNOT DELIVER TO P.O. BOXES AT THIS TIME. PLEASE PROVIDE A PHYSICAL ADDRESS FOR DELIVERY.
WHAT SHOULD I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?
IF YOU ENTERED THE WRONG SHIPPING ADDRESS, CONTACT US IMMEDIATELY. WE WILL TRY TO UPDATE IT BEFORE YOUR ORDER IS DISPATCHED. ONCE THE PACKAGE IS SHIPPED, CHANGES CANNOT BE MADE.
WHAT IF MY PACKAGE ARRIVES DAMAGED?
IF YOUR PACKAGE ARRIVES DAMAGED, PLEASE CONTACT US WITHIN 48 HOURS OF RECEIVING IT, AND WE WILL WORK TO RESOLVE THE ISSUE.
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
YOU CAN ONLY CHANGE OR CANCEL YOUR ORDER BEFORE IT HAS BEEN PROCESSED FOR SHIPMENT. PLEASE CONTACT US AS SOON AS POSSIBLE IF YOU NEED TO MODIFY YOUR ORDER.
