FAQ

Germany:

Shipping within Germany usually takes 2-4 working days.

EU countries:

Shipping to other EU countries can take 3-10 working days.

We ship to all EU member states.

Our handlebar bags are shipped either via DHL or Amazon.

Yes, you can return your handlebar bag up to 30 days after receipt.

Unfortunately, we cannot offer free returns on orders.

Returns - step by step

1. Packaging:
Fill out the return form with the quantity and the reason for the return and place it in the package with the items. You can find the return voucher here . (At the bottom)

2. Return address:

Buy a shipping label and enter the address on the return label as the recipient address.

3. Shipping:

Stick the return label on your package and hand in the order at a collection point of the relevant shipping service provider.

You can find DHL acceptance points here .
You can find UPS collection points here .

It is best to keep your receipt or issued return slip until we have confirmed receipt of your return by email.

You no longer have the return documents to hand or have further questions about the returns process? Then contact our customer service .

AHRENSANDCO.DE ACCEPTS THE FOLLOWING PAYMENT METHODS: MASTERCARD®, VISA®, AMERICAN EXPRESS® OR PAYPAL®.

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE.

CURRENTLY WE ONLY ACCEPT ONE PAYMENT METHOD PER ORDER.

CARDS AND OTHER PAYMENT METHOD WILL NOT BE CHARGED UNTIL AN ORDER HAS BEEN ACCEPTED AND SHIPPED.
HOWEVER, YOUR CREDIT CARD OR PAYMENT METHOD MAY SHOW A RESERVED AMOUNT ONCE THE ORDER IS PLACED.

IF YOUR CREDIT OR DEBIT CARD OR OTHER PAYMENT METHOD HAS BEEN DECLINED, PLEASE CHECK THAT THE PAYMENT DETAILS YOU ENTERED ARE CORRECT. IF THE DETAILS ARE CORRECT, PLEASE CONTACT YOUR EXECUTING BANK OR PAYMENT SERVICE PROVIDER.

IF YOU HAVE SAVED YOUR PAYMENT INFORMATION ON YOUR CELINE.COM ACCOUNT, WE RECOMMEND THAT YOU: CHECK THAT THE CARD OR PAYMENT METHOD YOU HAVE CHOSEN IS STILL VALID. MAKE SURE THAT THE BILLING ADDRESS MATCHES THE PAYMENT METHOD ADDRESS. YOU CAN EDIT YOUR PAYMENT INFORMATION BY CLICKING "UPDATE BILLING ADDRESS" AND FOLLOWING THE INSTRUCTIONS. MAKE SURE THAT YOU HAVE PROVIDED THE CORRECT 3 OR 4 DIGIT SECURITY NUMBER FOR THE PAYMENT METHOD. CELINE.COM REQUESTS THIS INFORMATION EVERY TIME YOU MAKE A PAYMENT, EVEN IF YOU HAVE ALREADY SAVED YOUR CREDIT CARD DETAILS.

ALL TRANSACTIONS ON AHRENSANDCO.DE ARE SECURE. TO PROTECT ALL PERSONAL DATA AND PAYMENT INFORMATION, AHRENSANDCO.DE USES AN SSL (SECURE SOCKET LAYER) ENCRYPTION SYSTEM. SSL IS INDICATED BY A LOCK SYMBOL IN YOUR BROWSER'S ADDRESS BAR AND "HTTPS" ("S" FOR "SECURE") IN THE WEBSITE URL. WITH SSL, ALL DATA EXCHANGED BETWEEN YOU AND AHRENSANDCO.DE IS ENCRYPTED SO THAT IT IS NO LONGER READABLE BY THIRD PARTIES.

YOU HAVE THE OPTION TO SAVE YOUR PAYMENT INFORMATION ON AHRENSANDCO.DE. HOWEVER, AHRENSANDCO.DE DOES NOT SAVE CREDIT CARD INFORMATION. YOU MUST RE-ENTER YOUR CVV CODE EVERY PURCHASE.

YOU DO NOT NEED AN ACCOUNT TO PLACE AN ORDER ON AHRENSANDCO.DE. HOWEVER, WE RECOMMEND THAT YOU REGISTER TO GET ACCESS TO EXCLUSIVE SERVICES.

BROWSE OUR CATALOGUE, SELECT A CATEGORY OR SUB-CATEGORY FROM THE NAVIGATION MENU, OR CLICK ON THE SELECTION OFFERED ON OUR HOME PAGE.

TO FIND A SPECIFIC ITEM, USE OUR [FILTERS] TO Narrow Down CATEGORY RESULTS OR ENTER A SEARCH INTO THE WEBSITE SEARCH BAR.

AFTER SELECTING YOUR PRODUCT, SELECT THE DESIRED COLOR AND SIZE (IF APPLICABLE) AND ADD IT TO YOUR CART BY CLICKING [ADD]. TO COMPLETE YOUR PURCHASE AT A LATER TIME, ADD THE PRODUCT TO YOUR WISHLIST BY CLICKING [SAVE].

AS SOON AS YOU ADD THE FIRST PRODUCT TO YOUR CART, THE QUANTITY OF ITS CONTENTS INCREASES FROM 0 TO 1.

WHEN YOU HAVE COMPLETED YOUR SHOPPING, CLICK ON [SHOPPING CART] OR [CHECKOUT] TO PROCEED TO THE PURCHASE PROCESS.

UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU VIA EMAIL. YOU CAN ALSO TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR AHRENSANDCO ACCOUNT.

THERE MAY BE DELAYS OF A FEW MINUTES BETWEEN PLACING YOUR ORDER AND RECEIVING YOUR ORDER CONFIRMATION.

IF YOU HAVE NOT RECEIVED CONFIRMATION OF YOUR ORDER WITHIN 24 HOURS, PLEASE CHECK YOUR SPAM FOLDER.

IF YOU WOULD LIKE TO CANCEL OR CHANGE YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE AS SOON AS POSSIBLE. ONCE AN ORDER HAS BEEN PLACED, WE CANNOT GUARANTEE THAT THE PURCHASE CAN BE CANCELLED OR CHANGED. HOWEVER, WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.

IF YOU WISH TO RETURN AN ORDER THAT YOU HAVE ALREADY RECEIVED, PLEASE READ THE RETURN INSTRUCTIONS INCLUDED WITH THE SHIPMENT. ONCE WE RECEIVE YOUR RETURN, WE WILL PROCURE A REFUND OR EXCHANGE, IF YOU REQUEST.

FOR AN OPTIMAL SURFING EXPERIENCE ON AHRENSANDCO.DE, WE RECOMMEND THAT YOU USE THE LATEST VERSION OF YOUR DESKTOP OR MOBILE BROWSER.

IF YOU HAVE PROBLEMS NAVIGATION, WE RECOMMEND THE FOLLOWING:

DELETE ALL COOKIES AND TEMPORARY FILES FROM YOUR COMPUTER.

CHECK THAT JAVASCRIPT IS ENABLED.

IF THE PROBLEM STILL PERSISTS, PLEASE CONTACT OUR CUSTOMER SERVICE WITH THE FOLLOWING INFORMATION:

YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ANDROID, ETC.)

INTERNET BROWSER AND VERSION (INTERNET EXPLORER 9, FIREFOX, SAFARI, ...)

THE URL YOU TRIED TO ACCESS (E.G.: AHRENSANDCO.DE)

AN ACCOUNT AT AHRENSANDCO.DE OFFERS YOU THE FOLLOWING OPTIONS:

- TRACK YOUR ONLINE ORDERS, ACCESS YOUR ORDER HISTORY AND ELECTRONIC RECEIPTS.

- MANAGE YOUR PERSONAL DATA

- SUBSCRIBE AND UNSUBSCRIBE TO CELINE'S DIGITAL COMMUNICATIONS

- YOUR PERSONAL WISHLIST FOR ACCESS TO EVERY

- SAVE DEVICE TO BENEFIT FROM EXCLUSIVE SERVICES

YOU CAN UPDATE AND CHANGE YOUR ACCOUNT INFORMATION BY CLICKING “EDIT” IN YOUR ACCOUNT.

IF YOU WOULD LIKE TO DELETE YOUR AHRENSANDCO ACCOUNT, PLEASE CONTACT OUR CUSTOMER SERVICE.

IF YOU HAVE FORGOTTEN YOUR PASSWORD, CLICK ON "FORGET PASSWORD?" AND A NEW PASSWORD WILL BE SENT TO YOU VIA EMAIL.