GERMANY: SHIPPING WITHIN GERMANY USUALLY TAKES 2-4 BUSINESS DAYS. EU COUNTRIES: SHIPPING TO OTHER EU STATES CAN TAKE 3-10 BUSINESS DAYS.

WE SHIP TO ALL EU MEMBER STATES.

OUR PRODUCTS ARE SHIPPED WITH DHL.

YES, YOU CAN RETURN YOUR ITEMS UP TO 30 DAYS AFTER RECEIVING THEM.

UNFORTUNATELY, WE CANNOT OFFER FREE RETURNS FOR ORDERS.

RETURN - STEP BY STEP. YOU CAN EASILY REQUEST A RETURN FOR YOUR ORDER IN YOUR PROFILE.

OTHER WAY:

1. PACKING: FILL OUT THE RETURN SLIP WITH THE QUANTITY AND REASON FOR RETURNING AND INCLUDE IT WITH THE ITEMS IN THE PACKAGE. YOU CAN FIND THE RETURN COUPON HERE (AT THE BOTTOM).

2. RETURN ADDRESS: PURCHASE A SHIPPING LABEL AND USE THE ADDRESS ON THE RETURN LABEL AS THE RECIPIENT ADDRESS.

3. SHIPPING: ATTACH THE RETURN LABEL TO YOUR PACKAGE AND DROP OFF THE ORDER AT A DROP-OFF POINT OF THE RELEVANT SHIPPING SERVICE PROVIDER.

IT’S BEST TO KEEP YOUR RECEIPT OR THE ISSUED RETURN RECEIPT UNTIL WE CONFIRM RECEIPT OF YOUR RETURN VIA EMAIL. IF YOU NO LONGER HAVE THE RETURN DOCUMENTS OR HAVE FURTHER QUESTIONS ABOUT THE RETURN PROCESS, PLEASE CONTACT OUR CUSTOMER SERVICE.

WE ACCEPT THE FOLLOWING PAYMENT METHODS: MASTERCARD®, VISA®, AMERICAN EXPRESS®, OR PAYPAL®. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE.

CURRENTLY, WE ONLY ACCEPT ONE PAYMENT METHOD PER ORDER.

CARDS AND OTHER PAYMENT METHODS WILL ONLY BE CHARGED ONCE AN ORDER IS ACCEPTED AND SHIPPED. HOWEVER, YOUR CREDIT CARD OR PAYMENT METHOD MAY SHOW A RESERVED AMOUNT AS SOON AS THE ORDER IS PLACED.

IF YOUR CREDIT OR DEBIT CARD OR OTHER PAYMENT METHOD WAS DECLINED, PLEASE CHECK THAT THE PAYMENT DETAILS YOU ENTERED ARE CORRECT. IF THE DETAILS ARE CORRECT, PLEASE CONTACT YOUR ISSUING BANK OR PAYMENT SERVICE PROVIDER. IF YOU HAVE SAVED YOUR PAYMENT INFORMATION ON YOUR CELINE.COM ACCOUNT, WE RECOMMEND THE FOLLOWING: CHECK IF THE SELECTED CARD OR PAYMENT METHOD IS STILL VALID. MAKE SURE THE BILLING ADDRESS MATCHES THE ADDRESS OF THE PAYMENT METHOD. YOU CAN EDIT YOUR PAYMENT INFORMATION BY CLICKING ON "UPDATE BILLING ADDRESS" AND FOLLOWING THE INSTRUCTIONS. MAKE SURE YOU HAVE ENTERED THE CORRECT 3- OR 4-DIGIT SECURITY CODE FOR THE PAYMENT METHOD. CELINE.COM REQUESTS THIS INFORMATION FOR EVERY PAYMENT, EVEN IF YOU HAVE ALREADY SAVED YOUR CREDIT CARD DETAILS.

ALL TRANSACTIONS ON AHRENSANDCO.DE ARE SECURE. TO PROTECT ALL PERSONAL AND PAYMENT DATA, AHRENSANDCO.DE USES AN SSL ENCRYPTION SYSTEM (SECURE SOCKET LAYER). SSL IS INDICATED BY A LOCK SYMBOL IN YOUR BROWSER'S ADDRESS BAR AND "HTTPS" ("S" FOR "SECURE") IN THE WEBSITE URL. WITH SSL, ALL DATA EXCHANGED BETWEEN YOU AND AHRENSANDCO.DE IS ENCRYPTED, MAKING IT UNREADABLE TO THIRD PARTIES.

ON AHRENSANDCO.DE, YOU HAVE THE OPTION TO SAVE YOUR PAYMENT INFORMATION. HOWEVER, AHRENSANDCO.DE DOES NOT STORE CREDIT CARD DATA. YOU MUST ENTER YOUR CVV CODE FOR EACH PURCHASE AGAIN.

YOU DO NOT NEED AN ACCOUNT TO PLACE AN ORDER ON AHRENSANDCO.DE. HOWEVER, WE RECOMMEND REGISTERING TO GAIN ACCESS TO EXCLUSIVE SERVICES.

BROWSE OUR CATALOG, SELECT A CATEGORY OR SUBCATEGORY FROM THE NAVIGATION MENU, OR CLICK ON THE SELECTION OFFERED ON OUR HOMEPAGE. TO FIND A SPECIFIC ITEM, USE OUR [FILTERS] TO NARROW DOWN CATEGORY RESULTS OR ENTER A SEARCH QUERY IN THE WEBSITE’S SEARCH BAR.

AFTER SELECTING YOUR PRODUCT, CHOOSE THE DESIRED COLOR AND SIZE (IF APPLICABLE) AND ADD IT TO YOUR CART BY CLICKING [ADD]. TO COMPLETE YOUR PURCHASE LATER, ADD THE PRODUCT TO YOUR WISHLIST BY CLICKING [SAVE]. ONCE YOU ADD THE FIRST PRODUCT TO YOUR CART, THE CONTENT QUANTITY WILL INCREASE FROM 0 TO 1.

WHEN YOU ARE READY TO CHECK OUT, CLICK ON [CART] OR [CHECKOUT] TO BEGIN THE PURCHASE PROCESS.

ORDER STATUS UPDATES WILL BE SENT TO YOU VIA EMAIL. YOU CAN ALSO TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR AHRENSANDCO ACCOUNT.

THERE MAY BE DELAYS OF A FEW MINUTES BETWEEN PLACING YOUR ORDER AND RECEIVING YOUR ORDER CONFIRMATION. IF YOU HAVEN'T RECEIVED A CONFIRMATION WITHIN 24 HOURS, PLEASE CHECK YOUR SPAM FOLDER.

IF YOU WANT TO CANCEL OR CHANGE YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE AS SOON AS POSSIBLE. ONCE AN ORDER HAS BEEN PLACED, WE CANNOT GUARANTEE THAT THE PURCHASE CAN BE CANCELLED OR CHANGED. HOWEVER, WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.

IF YOU WISH TO RETURN AN ORDER YOU HAVE ALREADY RECEIVED, PLEASE READ THE RETURN INSTRUCTIONS INCLUDED WITH YOUR SHIPMENT. ONCE WE RECEIVE YOUR RETURN, WE WILL PROCESS A REFUND OR EXCHANGE AS REQUESTED.

FOR AN OPTIMAL BROWSING EXPERIENCE ON AHRENSANDCO.DE, WE RECOMMEND USING THE LATEST VERSION OF YOUR DESKTOP OR MOBILE BROWSER. IF YOU EXPERIENCE NAVIGATION ISSUES, WE SUGGEST THE FOLLOWING:

- DELETE ALL COOKIES AND TEMPORARY FILES FROM YOUR COMPUTER.
- CHECK IF JAVASCRIPT IS ENABLED.

IF THE ISSUE PERSISTS, PLEASE CONTACT OUR CUSTOMER SERVICE WITH THE FOLLOWING INFORMATION:

- YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ANDROID, ETC.)
- INTERNET BROWSER AND VERSION (INTERNET EXPLORER 9, FIREFOX, SAFARI, ETC.)
- THE URL YOU WERE TRYING TO ACCESS (E.G., AHRENSANDCO.DE)

AN ACCOUNT ON AHRENSANDCO.DE OFFERS YOU THE FOLLOWING BENEFITS:

- TRACK YOUR ONLINE ORDERS AND ACCESS YOUR ORDER HISTORY AND ELECTRONIC RECEIPTS.
- MANAGE YOUR PERSONAL INFORMATION.
- SUBSCRIBE TO OR UNSUBSCRIBE FROM CELINE'S DIGITAL COMMUNICATION.
- SAVE YOUR PERSONAL WISHLIST FOR ACCESS ON ANY DEVICE.
- BENEFIT FROM EXCLUSIVE SERVICES.

YOU CAN UPDATE AND CHANGE YOUR ACCOUNT INFORMATION BY CLICKING ON "EDIT" IN YOUR ACCOUNT. IF YOU WISH TO DELETE YOUR AHRENSANDCO ACCOUNT, PLEASE CONTACT OUR CUSTOMER SERVICE.

IF YOU FORGOT YOUR PASSWORD, CLICK ON "FORGOT PASSWORD?". A NEW PASSWORD WILL BE SENT TO YOU VIA EMAIL.